Four phases for personalized, digital customer communication
User-centered Personalization is a task that affects many areas of a company.
The user enters into contact with a company at various touchpoints, onsite, offsite, offline, and at multiple times. This continual process of interaction between the user and the company is optimally represented in the “Infinity Loop” – divided into 4 phases.
Use Cases with measurable ROI
We specialize in services and consulting related to digital customer communication and technology, and we enable companies to combine strategy, technology, data and concepts into use cases with measurable ROI.
Lead Generation through individual Chat
Smart Digital initializes AI-based identification of the users who should be specifically addressed for lead registration.
Forecast of Website Traffic
Precise forecast of Website traffic for optimizing product availability, conversion rates and resource planning.
We create a personalized Product Experience at the digital Point-of-Sale
The future belongs to the digital age. Direct customer contact as well – this must be data-driven, AI-based and personalized.
Learn more about our services.